Safety
Your account standing, agreements, and a way to reach us.
Account status
Sign in to see your standing. You can still file a ticket without an account.
Moderated places
Staff delisted these. Fix the problem, then request a review from the place's page.
Safety checklist
Every browser and device still signed in counts below, including this one.
Privacy Policy
What Aero collects about you, and why.
Terms of Service
Your account, purchases, and how disputes are settled.
Community Guidelines
The rules for playing and creating on Aero.
Sign in to see your acceptance state.
New ticket
Ticket sent
Replies come from [email protected]. Hit Reply without changing the address and it stays in the same thread.
Account status
- Banned
- Suspended
- Warned
- Good standing
How standing works
Breaking the rules leaves a mark on your account. Depending on severity, you may receive a warning, a suspension, or a ban.
Warnings come in three tiers:
- Minor: expires after 90 days
- Standard: expires after 180 days
- Severe: expires after 365 days
The countdown only runs while your record stays clean. A new violation pauses it.
Suspensions and bans lock your account until the suspension ends or staff lifts it on appeal.
Appeals: You can appeal anything here from this page. Staff respond within 30 days.
One thing before you continue
Aero published its privacy policy, terms of service, and community guidelines. They cover your data, your account, and the rules. Please read them, then accept to continue.
We updated our legal documents. Review them and acknowledge the update to continue.